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Do you have an Online Reputation Management Plan?
A great post about protecting your reputation online. Healthcare Marketing Needs Online Reputation Management Plan {from Point to Point Marketing Blog} As we’ve discussed at length, feedback spreads...
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Set performance standards so employees are held accountable
In an overwhelmed and otherwise busy hospital, it’s difficult for employees to be responsible for a variety of overdue tasks and waiting patients. Roles need to be defined. Healthcare workers need to...
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How UPMC is using surveys to obtain patient feedback.
Recently observed in the online archives of Pittsburgh Post-Gazette, the University of Pittsburgh Medical Center discussedthe ways and means their hospital gleaned feedback from their patients. Through...
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Feedback is feedback, regardless of business model.
Having customers is the lifeline of any business. Even if a hospital is non-profit, without patients, there is no practice. The need has increased for healthcare workers to obtain feedback from these...
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Using feedback to improve patient care
A commitment to your practice, your patients and your staff. Investing in patient surveys is crucial to the success of all three. By providing excellent healthcare to your patients — and obtaining the...
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Have you walked a mile in your patients’ shoes?
Why do you need customers? For a successful business, of course, regardless of industry. Why do you need customer feedback? For much of the same reason. Why do you need to listen to that customer...
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Holding employees accountable while learning to think like an owner.
Being an owner of a practice or hospital administrator, you are ultimately responsible for your employees. Hiring a full staff of honest, compassionate and reliable people who also hold themselves...
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Collecting and Analyzing Data
More important than collecting feedback through patient surveys, is properly analyzing the data. If misrepresented or misinterpreted, the results are just as useless as not surveying your customers or...
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Improving patient care through surveys
As we’ll state again, obtaining open and honest feedback is an important resource to potentially improve the manner of healthcare in your hospital or practice. While Patient Surveys are important, so...
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Rewarding employees for wonderful service
Rewarding employees, based on performance, should be included your business model. With an exceptional work ethic, should come great incentives, which proves to be appealing for employee loyalty and...
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